Returns & Exchange Policy

1. Log into your account and go to the "Orders" section.
2. Select the order containing the item you wish to return.
3. Click the "Return/Exchange" button next to the item.
4. Fill out the reason for the return and choose your preferred option (Refund or Exchange).
5. Confirm your pickup address and contact details.
6. Once submitted, you will receive a confirmation email with the Return ID.

The process is similar to a return:

1. Follow the steps in your "Orders" section to initiate a return request.
2. When prompted, select "Exchange" as your preferred action.
3. Specify the new size or different item you wish to receive (subject to availability).
4. We will pick up the original item first, and the new item will be dispatched after quality check.

The "No Questions Asked" policy means we accept your return request without requiring a lengthy explanation, provided the item is within the return window and meets the fundamental criteria (unused, original condition). We trust our customers to respect the policy guidelines.

A return may be put on hold if:

• The item type is non-returnable (e.g., jewelry, personalized goods).
• The item is outside the 7-day return window.
• The provided information (pickup address, phone number) is incorrect or incomplete.
• Our system flags unusual activity related to return frequency.

"Instant Refunds" means that once the returned item passes the quality check at our warehouse, the refund is initiated immediately as store credit or to certain payment partners. While the initiation is instant, bank processing times still apply for direct bank transfers.

Refunds can be delayed due to:

• Transit Time: The product is still on its way back to our warehouse.
• Quality Check (QC) Failure: The item failed our inspection (e.g., used, damaged).
• Bank Processing: While we initiate instantly, banks can take 3–7 business days to credit the amount back to your account or card.

You can select all the items you wish to return within the same order request in your "Orders" section. Please ensure all items are packed together securely in the original packaging when handing them over to the pickup agent.

Yes, we offer a free return pickup service for most major locations. During the return request process, you will be prompted to schedule a pickup time and location.

If pickup service is not available in your area, or if you prefer:

• Initiate the return online and select the Self-Ship option.
• You will be provided with the return address.
• Ship the product using a trackable courier service and email us the tracking details to ensure a timely refund.

Reasons for denial usually include:

• The item is a final sale/clearance product.
• The 7-day return period has expired.
• The item was used, damaged, or tags were removed upon inspection at the warehouse.
• It belongs to a non-returnable category (e.g., innerwear, customized items).

Pickup failure can happen if:

• The item was not ready at the scheduled time.
• The address or contact details were incorrect.
• The item was not correctly packaged or sealed.
• The pickup agent could not locate the address.

Please reschedule the pickup from your account or contact support.