Frequently Asked Questions
What shipping methods are available?
We offer a range of shipping options to ensure timely delivery of your orders:
- Standard Shipping (5-7 Business Days): Cost-effective delivery for domestic orders.
- Express Shipping (2-3 Business Days): Faster delivery for urgent orders, available at an additional cost.
- Overnight Shipping (1 Business Day): Next-day delivery for extremely urgent orders.
- International Shipping (7-14 Business Days): Available for customers worldwide.
How are shipping charges calculated?
Shipping costs depend on destination, package weight, and selected shipping method. Orders above $100 qualify for free standard shipping .
How long does order processing take?
Orders are processed within 1–2 business days excluding weekends and holidays. You will receive an email confirmation once your order is processed.
How can I track my order?
Once your order is shipped, a tracking number will be emailed to you. Use this to monitor delivery status directly on the carrier's website.
Do you ship internationally, and who pays customs fees?
Yes, we ship internationally. Customs fees, taxes, and import duties vary by country. These charges must be paid by the recipient upon delivery.
What if my shipment is delayed?
Shipments may occasionally be delayed due to weather, customs, or high-demand periods. Please contact our support team for assistance with prolonged delays.
Still have a question?
If you couldn't find the answer you were looking for, our dedicated support team is ready to help with your shipping and delivery questions.
10 AM – 7 PM (EST)